Overview
The first reason why people choose Tromagel is speed. Many users feel relief within minutes of application thanks to Gandhpura oil and Laung oil, which quickly penetrate the skin and target the pain source.
Return & Refund Window
You may request a return or refund within 7 days of delivery.
Requests made after this period will not be accepted.
Eligibility Conditions
The following are not eligible for return or refund:
Opened, used, or damaged products.
Items missing original packaging or labels.
Products beyond the 7-day window.
Refund Processing
Once we receive and inspect the returned product:
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).
Approved refunds will be processed within 5–7 business days to your original payment method.
Exchanges
If you receive a damaged or incorrect product:
We will arrange a replacement at no extra cost.
Contact us within 2 days of delivery with your order ID and a photo of the issue.
How to Return
To initiate a return or exchange:
Email support@promancapsules.in within 7 days of delivery with your order number and reason.
Ship the item back securely; you are responsible for return shipping (unless our error).
We will send a return authorization and instructions.
Once received, we’ll inspect and process the refund or replacement.
International Orders
For orders outside India:
Follow the same return process above.
You will be responsible for customs duties, tax, and return freight charges.
Refunds will be processed after we receive the product, typically within 5–10 business days.
Gemsmantra
Cancellations
Orders can be cancelled within 3 hours of placement if not yet shipped. After shipping, standard return policy applies.
Contact Us
If you have questions about returns or refunds, please reach out:
Email: support@promancapsules.in
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